SHIPPING/RETURN

SHIPPING POLICY

Items are processed and ship out in 24-48 BUSINESS hours (Monday-Friday) after order is received and take 2-3 business days to be delivered. Priority Mail is the only guarantee service we provided. Domestic orders above $200 will be sent with signature confirmation automatically for security purposes. Please keep in mind that USPS is a government agency ad does not deliver or operate on national holidays.

Tracking Information

Since the customer will receive tracking information via email when the label is created, tracking information is not available right at the moment of purchase and takes 1-2 days or sooner for the customer to receive it.

Express Shipping

We use USPS Priority Express Shipping. If your order is placed before 12:30 pm Eastern Time, and customer selects Express Shipping at check out, order will be shipped out the same day and received by the customer in 1-2 business days. Orders placed after 12 pm Eastern Time will ship out next business day and received the day after that. Some areas do not offer next day shipping, if this is the case, customer will be notified.

Please note shipping fulfillment can be delayed on holidays and on sale days due to large number of orders. Express orders are always sent out as scheduled.

Lost/Stolen Packages

Mina’s Shoe & Co is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, you must contact the United States Postal Service directly at 1-800-ASK-USPS® (1-800-275-8777). Any lost, stolen, or damaged packages must be repo as a claim to USPS.

RETURN POLICY

We gladly offer exchanges or store credit on unworn products with tags attached, with no sign of wear, alterations, or odor. If we detect an item is worn we will refuse the package and have it returned to you. We do not do refunds. We do not issue return labels. Products should be shipped back to us no longer than 7 business days after receiving your items. We do not offer exchanges on SWIM WEAR OR INTIMATE APPAREL such as underwear etc. Thank you for shopping with us! Our return address is on your package